Right of withdrawal and return

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us

[company name]
[Street and house number]
[Postal code and city]
Email: info@grillundsmoker.de
Phone: [phone number]

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract.

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

This is how you give back

• Contact us by email at info@grillundsmoker.de with your order number.
• We will send you all information about the return.
• If possible, pack the item securely in the original packaging.
• After receipt and verification, we will refund you the amount.

Sample cancellation form

To [company name], [street], [zip code city], info@grillundsmoker.de:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
________________________________________
Ordered on (*) / received on (*): ____________
Name of consumer(s): ____________
Address of the consumer(s): ____________
Date: ____________
Signature (only for paper notification)

(*) Delete what is not applicable.